We're here to help. Get answers to common questions or reach out directly.
To start selling, create an account, verify your identity, and set up your store. You can list items immediately after completion. Our team reviews new sellers within 24 hours.
Sellers pay a 4% commission on each completed sale. Buyers pay a small Secure Transaction Fee of 1.5% + 20p, which covers secure payment processing and buyer protection. All payments are handled securely through Ryft.
Standard shipping within the UK takes 2-3 business days. International shipping varies by destination (5-14 days). You can select your preferred carrier and tracking is included with all orders.
Every purchase is covered by buyer protection until you confirm the item. When your order arrives, inspect it before accepting. If it hasn't arrived, or it's not as described, damaged, counterfeit, or the wrong item, open a dispute from your order page before confirming — if it's upheld, you'll be refunded. Once you accept the item, the sale is final and payment is released to the seller, so please check everything before confirming.
You can open a dispute directly from your order page before you accept the item. We'll review the evidence from both sides and work to resolve it fairly and promptly.
Most LEGO® items are welcome, but we prohibit counterfeit sets, items with missing essential pieces, and certain rare vintage items. Check our seller guidelines for the complete list.
Email us directly and we'll get back to you within 24 hours.
[email protected]Response time: Within 24 hours